Turn Your Dental Team Into High-Performing Leaders
Live keynote sessions and team trainings for dental conferences and in-office teams—delivering practical systems to improve accountability, performance, and profitability.
Stephanie Richardson is the founder of Dental Director Academy and a respected consultant, speaker, and leadership coach in the dental industry. With more than 20 years of experience working in dental practices—from receptionist to Director of Operations—Stephanie brings a rare perspective on what it truly takes to build a thriving dental practice.
She helps dentists and leadership teams across North America strengthen leadership, improve systems, optimize hygiene programs, and elevate patient experience. Her presentations are known for being practical, engaging, and immediately actionable—equipping teams with clear strategies to improve culture, profitability, and long-term success.
With more than two decades of experience working inside dental practices—as a receptionist, dental assistant, office manager, coach, and Director of Operations—Stephanie understands firsthand the challenges dental teams face and what it takes to build a thriving practice.
Through her consulting and coaching work, Stephanie has helped dental practices dramatically improve team engagement, patient experience, and profitability by strengthening leadership, building scalable systems, and aligning teams around a clear vision.
Stephanie is a sought-after speaker at dental conferences and leadership events where she delivers engaging, practical sessions designed to help dental teams create exceptional patient experiences, stronger cultures, and sustainable growth.
Her mission is simple: to create a ripple effect that transforms how dental teams experience going to work—and how patients experience going to the dentist.
Discover how exceptional patient experiences can strengthen trust, improve case acceptance and retention, generate referrals, and drive sustainable practice growth.
Audience Outcome: Turn the patient experience into a predictable driver of growth and case acceptance.
Explore the essential leadership, accountability, and communication systems that create consistency, reduce stress, and support sustainable growth.
Audience Outcome: Leave with a practical blueprint for implementing three systems that improve performance without adding complexity.
Discover why leadership development is one of the highest-return investments a dental practice can make.
Audience Outcome: Unlock greater profitability by developing stronger leaders and building more accountable teams.
A team-based approach to improving case acceptance through clearer conversations, stronger handoffs, and consistent follow-up.
Audience Outcome: Build a repeatable process that helps more patients confidently say yes to the care they need.
Participants leave Stephanie's presentations with:
Stephanie's presentations are ideal for:
“I really enjoyed the session and I'm excited to implement what I've learned.”
“Stephanie was the Connor McDavid of the one-hour sessions at PDC. I enjoyed both the content and her energy.”
“What an amazing learning experience - I filled up half a notebook with takeaways and feel like I am going back to the office with renewed energy and purpose.”
“Working with Stephanie has been such an incredible experience. The tools she has given both myself as an individual, and our team as a whole, has been transforming. Highly recommend to take your office and team to the next level!”
June 18, 2027 · Markin MacPahil Center, WinSport, Calgary, AB
That Dental Event returns in 2027 as a full-day conference featuring a tradeshow, sessions, and programming for the entire dental team.
Dates TBD · Edmonton, AB and Calgary, AB (venues TBD)
Coming to both Edmonton and Calgary (dates TBD). Learn why patients hesitate, use language that builds trust, and implement a proven case presentation system—so more patients say yes to treatment ethically and consistently. Additional cities may follow later.
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